Skip to main content

Customer Service

Welcome to TomGer Group Customer Support!


We’re here to ensure your experience with us is smooth, reliable, and satisfactory from start to finish. Whether you have questions before placing an order or need help with an existing one, our team is ready to help.

📞 Contact Us
Phone: (706) 426-3404‬
Email: tomgergroup@gmail.com
 

💬 Common Support Topics
🔹 Order Status & Tracking
You can check your Order History by logging into your account at TomGerGroup.com. There, you’ll see real-time updates on printing and shipping status, including tracking numbers (U.S. only).

🔹 Cancellations & Changes
Orders can only be canceled or changed before they are processed for printing. If your order has already entered production, unfortunately, we cannot modify or cancel it. Please visit our Terms & Conditions for more information.

🔹 Refunds & Returns
Because we produce custom items made to order, we only offer refunds or replacements for items that are damaged, defective, or incorrect. Review our full Refund Policy for eligibility details.

🧾 Need to Submit a Claim?
If there’s an issue with your order, please email us at tomgergroup@gmail.com with the following:

  • Your Order Number
  • Description of the issue
  • Clear photos of the item (if applicable)

We aim to resolve most support tickets within 1–2 business days.

🙌 We're Here to Help
At TomGer Group, your satisfaction is our priority. We value your support and are committed to ensuring you have a great experience with every order.

Thank you for choosing TomGer Group!